Custom builds · not templates · Los Angeles

AI automation that finishes the work before you get in.

No templates. We audit how your week actually runs, then build automation that fits it — whatever platform you already use.

Thirty minutes, no charge. Then a $500 audit, credited toward your first build.

Your deskovernight · 11pm to 7amScenario · illustrative

Handled — no one touched it

InvoiceSupplier delivery, $1,2402m 14sfiled → payables
Enquiry“Do you deliver on Saturdays?”0m 52sanswered · 40s
RenewalPolicy expires in 21 days1m 05sdiaried · 30d
FormNew client intake, 14 fields5m 46skeyed · verified
Follow-upQuote sent 6 days ago, no reply1m 40schased
Unknown“Update your bank details”2m 23sheld · phishing

Waiting for you

Review3 stars — first one this quarter
Refund$240, item unopened
6handled2need you14 minutes of work, none of it yourscomplete
The problem · the busywork tax

None of this needs a new hire.

  1. 06:58

    The inbox is triaged twice a day, by you

    Once before opening and once after closing, because nobody else can tell a customer from a coupon.

    Before the doors open
  2. 09:20

    The same details get typed three times

    Into the CRM, into the form, into the invoice. Each one a chance to get a digit wrong.

    Same details · third system
  3. 11:35

    “Handled” means whoever saw it first

    And nobody can say for certain that it was handled at all.

    No owner · no record
  4. 14:10

    A filter rule from 2021 quietly stopped matching

    Nothing broke loudly. Things just started slipping through, and it took months to notice.

    Failing silently · since when
  5. 19:04

    Another admin costs $3,000+ a month

    And most of what they would do is sorting, routing, and re-typing. That is $36,000 a year of moving information between boxes.

    The thought you have at seven
  6. 23:47

    After-hours leads wait until morning

    Some of them wait. The rest call the next business on the list.

    Nobody is at this one
Availability · one yearIllustrativeA systemOne person

9 moments are marked on the line. Open one.

8,760hours a year

Every hour there is. It does not call in sick, it does not have a bad week, and it does not resign.

2,080hours a year

Forty hours, fifty-two weeks — and that is the generous version, before holidays, sick days, the handover, and the fortnight after they give notice.

This is not an argument that a person is worse. It is an argument that the work does not stop when the people do — and that the part of it which is the same every time should never have been waiting on someone’s Tuesday.

What this needs is a system with judgment — one that reads the message rather than the sender, and knows the difference between a customer and a coupon. And if the thing eating your week isn’t on this list, that is normal: most of our builds come from problems that never had a name.

The problem · what waiting costs

The number you have in your head is already wrong.

Time is not for sale. Money is what a business spends instead of it, whether or not there is a receipt for it. None of the three numbers below are ours, and none are a projection dressed up as a fact — they are government wage data and two of the most-cited studies in sales-response research, and every one of them survives being checked.

$53,265What a receptionist actually costs

The median wage is $37,232. Benefits bring what an employer actually pays to 143% of that — the number that never makes it into the job posting. A system draws no salary and needs no benefits — the 43% never applies to it.

BLS Occupational Employment & Wage Statistics, May 2024 · BLS Employer Costs for Employee Compensation, March 2026
42 hrsAverage time before a lead hears back

23% of companies never reply at all. Answered inside five minutes instead of thirty, a lead is 21 times more likely to qualify.

Harvard Business Review, audit of 2,241 companies, 2011 · MIT / InsideSales Lead Response Management, 2007
$266,325Five years of one role, no raise

A loaded salary compounds every year it exists. A build is paid for once, and the standards it runs under do not change with headcount.

Illustrative$53,265 × 5, flat — no raise, no bonus, the most conservative version of the number

This is not a hypothetical. It is what the business is already paying — in salary, in silence, in leads that went cold before anyone replied. A system does not remove the need for people. It removes the need for those specific costs to keep recurring.

▪ See it running

Watch it run inside the tools you already use.

Pick your business. Every screen below is a worked example of what we would build — not a client’s account, and not a package you buy off a shelf.

Pick your business
Stock — Marisol’s TaqueriaScenario · Restaurants & food service · illustrative
service complete
  • Carnitas22 lbsbelow par → reorder
  • Queso fresco16 lbsabove par
  • Corn tortillas29 lbsbelow par → reorder
  • Avocados (case)10 lbsabove par
Sent to vendors · 2 ordersNothing is sent until you approve it. The agent can read stock and write a draft; it cannot spend.
  • 40 lbs CarnitasSysco Foods
  • 50 lbs Corn tortillasLa Reina Foods
Counting down from the POS as tickets closeComparing every item against the par level you setThe order is drafted for you — spending still needs a person
Intake — Brightline Insurance AgencyScenario · Insurance agencies · illustrative
3 quotes back · 1 referred
  • Hartwell Mutualbound-ready$2,140/yr
  • Cardinal P&Cbound-ready$2,480/yr
  • Meridian Groupunderwriter reviewReferred
  • Stonebridgebest price$1,985/yr
One intake, keyed once, sent to every carrier at the same timeEach quote read back and normalised to the same shapeA referral is handed to you, never guessed at
Shop assistant — Northlight Supply Co.Scenario · E-commerce & retail · illustrative
Hi — I can check stock, build an order, and answer anything in the shop’s own FAQ. Anything about refunds, delivery dates or money goes to a person.
Do you have cedar planters in the large size?
Yes — Large Cedar Planter, 24″. 8 in stock, ships from our Portland warehouse.stock · read-only
I’ll take three of those.
Added. 3 × Large Cedar Planter (24″) — $267.00. Want me to check shipping to your zip?cart built
Add a bag of the potting mix too.
Added. 1 × Premium Potting Mix, 2 cu ft — $24.00. Order total is $291.00.cart built
Actually, I want a refund on my last order.
That one is not mine to decide. I’ve passed it to the owner with your order number — you’ll hear back directly. I won’t guess at a refund.handed to a person
Answers come from the shop’s own answer book, not inventedIt can read stock and build a cartMoney, refunds and delivery dates always reach a person
Escrow intake — Vantage Realty GroupScenario · Real estate & lending · illustrative
packet complete
  • TDS_signed_scan.pdfSeller’s agent
    Seller disclosure 98% → filed
  • Fulton_St_prelim.pdfChicago Title
    Preliminary title report 96% → filed
  • IMG_pest_report_042.pdfBuyer’s agent
    Pest inspection report 91% → filed
  • inspection-final-v2.pdfHome Inspector
    Home inspection report 94% → filed
  • HOA_CCRs_bundle.pdfHOA management co.
    HOA documents 89% → filed
  • wiring_instructions_URGENT.pdfUnknown sender
    held — Not a packet document — closing wire details changed. Held, not filed.
  • LE_2026-08-27.pdfLender
    Loan estimate 97% → filed
  • Seller disclosure (TDS)TDS_signed_scan.pdf
  • Preliminary title reportFulton_St_prelim.pdf
  • Home inspection reportinspection-final-v2.pdf
  • Pest inspection reportIMG_pest_report_042.pdf
  • HOA documentsHOA_CCRs_bundle.pdf
  • Loan estimateLE_2026-08-27.pdf
1 document held for you — not a packet document, never filed automatically.
Reading each document, not just its filenameFiled straight into the matching slot in the packetAnything that isn’t a packet document is held for you, never filed
Credentialing — Willow Creek Family DentalScenario · Medical & dental · illustrative
scan complete
  • Dr. Anita PatelDentist · DEA registration
    Lapsed 4d ago
  • Aisha BelloFront desk lead · OSHA bloodborne pathogens training
    9d left
  • Maria LopezHygienist · CPR/BLS certification
    21d left
  • Dr. Sam NguyenDentist · State dental license
    58d left
  • James OkaforHygienist · State hygienist license
    140d left
  • Practice policyMalpractice insurance · Liability coverage
    201d left
Alerts sent to practice manager
  • Dr. Anita Patel — Lapsed — cannot prescribe controlled substances until renewed
  • Aisha Bello — Renewal window open
  • Maria Lopez — Renewal window open
  • Dr. Sam Nguyen — Renewal window open
Action required now — Dr. Anita Patel’s dea registration lapsed 4 days ago.
Reading every license and certification against its expiry dateA 60-day warning goes to the practice manager, not the clinicianNothing renews itself — the agent alerts, a person still has to act
Missed call — Rivera Plumbing & DrainScenario · Trades & home services · illustrative
Time since missed call1:18
Responded in 47s
  • 0:00Incoming call — missed (crew on another job)
  • 0:47Hi Karen, sorry we missed your call — is this an emergency? I can get someone out today. What’s the address?
  • 1:05Yes!! 214 Fulton St, pipe burst under the kitchen sink, water everywhere
  • 1:18Got it — Mike is on his way, arriving between 2–4pm. You’ll get a text when he’s 15 minutes out.
Today’s schedule
2:00 – 4:00 PMBurst pipe under the sink — 214 Fulton StMike R.
A missed call gets a reply before the caller can dial the next contractorThe job books straight onto today’s schedule, no one re-types itAnything that isn’t a straightforward booking still reaches a person
Intake — Kessler & Voss LLPScenario · Law firms · illustrative
intake blocked

New intake — Daniel Okoye, Employment discrimination claim

  • Daniel OkoyeProspective client
    No conflictNo prior matters on file
  • Bright Horizon Logistics LLCOpposing party (proposed defendant)
    Conflict foundCurrent client — Matter #4471, unrelated contract dispute, opened Mar 2, 2026 — Representing Daniel against a current client needs a signed waiver before any work begins.
  • Priya AnandNamed witness
    No conflictNo prior matters on file
Matter intake
  • Retainer agreement (DocuSign)
  • Deposit processed
  • New matter opened
Routed to a partner for a waiver decision — nothing above proceeds until that's resolved.
Every name in the intake is checked against the firm’s own matter historyClear across the board, and the retainer, deposit and matter file themselvesOne name matching a current client stops everything — a waiver is never decided automatically
Unbilled time — Reyes & Cole BookkeepingScenario · Accounting & bookkeeping · illustrative
4 entries approved
  • Priya N. · Fenwick RoofingApproved

    Calendar — 45-min client call, no invoice line

    0.75h × $145/hr$108.75
  • Marcus D. · Delgado Auto GroupApproved

    Email thread — 12 messages reconciling Q2 sales tax

    1.5h × $120/hr$180.00
  • Priya N. · Castellano Events Co.Approved

    Spreadsheet — payroll file edited 3 times Thursday

    2.25h × $145/hr$326.25
  • Marcus D. · Fenwick RoofingApproved

    Document — amended 1099s drafted, never logged

    1h × $120/hr$120.00
Recovered this week$735.00

4 entries, approved and billed

Calendars, email threads and file edits get scanned for work no one loggedDraft time entries are ready to approve, not buried in someone’s memoryOne approval — a person still signs off before anything is billed
Maintenance triage — Alder Creek ApartmentsScenario · Property management · illustrative
dispatched — vendor on the way

Danielle R. · Unit 4B — Garbage disposal humming but not draining

Quick check before we book anyone — underneath the disposal there’s a small red reset button. Did pressing it fix it?

Work order WO-30142 — Standard — no water damage risk

Matched to Ortiz Appliance Repair — $85/hr, no dispatch fee — Tomorrow, 9–11am

Danielle gets a text with a live tracking link once Ortiz is on the way.

A two-question check catches the fixes a tenant can do themselves — no truck rollAnything real gets a severity tag, a matched vendor and a tracking text, automaticallyA real emergency — gas, flooding, no heat — skips the diagnostic and pages a person directly
Bay-status line — Riverbend Auto WorksScenario · Auto repair & service · illustrative
call handled — 0 minutes on hold, no staff interrupted

Jordan P. · 2019 Honda Accord — timing belt

  • Caller

    Hey, it’s Jordan — I dropped my Accord off this morning for the timing belt. Just checking, is it gonna be done today?

  • AI agent

    Hi Jordan, let me check your job. Your Accord’s timing belt replacement is in progress right now, about halfway through, and it’s on track to be ready by four thirty today. I’ll text you a link so you can watch the status live, and another text the second it’s ready for pickup. Anything else I can help with?

  • Caller

    Nope, that’s perfect — thank you!

  • AI agent

    You’re welcome, Jordan. Talk soon!

Text sent

Text sent to (555) 019-2231 — Your Accord’s timing belt job is in progress, on track for 4:30pm today. Track live: rvbnd.co/j4471

Answers come straight off the shop’s own job board — nothing guessedA tracking text goes out the moment the call ends, automaticallyA complaint, a quote question, anything outside a routine status check — a person picks it up

Good — that is the normal case.

Most of what we build does not fit a category. Odd platform, odd process, a workflow that grew around how your business actually works. Ten examples fit on a page; yours will not look like any of them, and it is not supposed to.

That is what the audit is for. Ninety minutes on your actual week, then a ranked list of what is worth building — with a fixed quote before you commit.

Book the free call
The audit · $500, credited toward your build

You get a ranked list before you spend a dollar on building.

None of this needs a new hire. It needs ninety minutes of someone looking properly at your week — then a written report: every automation candidate we found, what it gives back, what it costs to build, and how fast it pays for itself.

Most builds cost $10–50 a month to keep alive. That is the machine, not us. It runs in accounts you own and is never marked up. Here is the whole bill →

Opportunity audit — example reportIllustrative · not a client
$/ hr

Default is the loaded cost of an admin hour: $47,460 median wage × 1.43 benefits load ÷ 2,080 hours.BLS Occupational Employment & Wage Statistics, May 2024 · BLS Employer Costs for Employee Compensation, March 2026

Rank
0126 hrs$3,20016 weeks
0211 hrs$2,50030 weeks
0314 hrs$3,40032 weeks
0412 hrs$3,00033 weeks
0510 hrs$2,90038 weeks
069 hrs$2,80041 weeks
078 hrs$2,50041 weeks
086 hrs$2,50055 weeks
095 hrs$2,50066 weeks
———not viable
9 of 10 candidates cleared the bar.The tenth is in the report because you paid for the truth, not for a yes.

01 — We watch

Ninety minutes on your actual week. Not a questionnaire — we follow the work through whatever tools it already lives in.

02 — We rank

Every candidate gets hours-back, a fixed quote and a feasibility check. Ranked by payback, not by what we would enjoy building.

03 — You choose

You own the report either way. Build one, build three, or take it to someone else — the quote is fixed before you commit.

04 — Or we stop

If nothing clears the bar we say so, and that is the end of it. An audit that always finds work is a sales call.

Book the free callOr go straight to the audit — $500, credited toward your first build.
Field record

We publish what we measure, including the number that doesn’t flatter us.

Two records on a live inbox — our own. Fourteen days of autonomous email triage first, then the rebuilt system, measured from August 28 and still running. Not a demo, not a projection.

A night, hour by hour — the shape of a shift, not a recording of oneScenario · illustrative
  1. 11:04pmThe queue opensThe last person logs off. Everything they did not get to is still sitting there, and the first run starts on it.
  2. 1:37amHeld for a personA message it cannot classify with confidence is flagged and left for the morning. It escalates rather than guesses.
  3. 3:26amDrafted, not sentA reply is prepared and left in your own account. There is no send node in the build, so it could not have done otherwise.
  4. 4:12amA run that never startedNo error, no alert of its own — an absence. This is the failure the band below is about, and why we now alert on the run that does not happen.
  5. 6:52amHandoverEverything dispositioned is reversible, and what needs a person is stacked at the top of the inbox before anyone arrives.
Handled731emails sorted, August 28 – September 12
On its own50%archived or trashed with no human step
Runs28/30scheduled runs completed; every miss is published on /proof
Build standards · non-negotiable

Six rules we do not break.

Each one exists because we got burned without it. None of them is a preference, and none of them is negotiable on a build.

“Am I locked into you forever?”

Built in your accounts

Your platform, your keys. We hold least-privilege access and nothing else. Cancel any time and keep everything, working.

“What if it breaks something real?”

Shadow mode first

Five to seven days running against your live data with zero writes. Watching, not touching. Our last shadow run caught two defects before they reached real mail.

“What if it deletes something I needed?”

Reversible by design

Archive and label, never permanent deletion. Thirty-day recovery on everything the system touches. A mistake should cost minutes, not data.

“What if it spends my money?”

Human gates on money

Refunds, payments and anything financial require human approval with an audit trail. The system is built without the ability to send. Not configured that way — built that way.

“What if it just quietly stops?”

Monitored, always

This is the rule the gap bought us. A run can fail before it writes a usable error, so we alert on absence, not only on failure.

“Who do I blame when it goes wrong?”

One owner per workflow

No tool soup where three systems fight over one inbox. Every workflow has a named owner on both sides, so you always know what did what, and who to call.

Refund prepared · $2,480 · waiting for youIllustrative · not a client

This build has no send node and no payment node. Not a setting — the capability is not there. A filter can be bypassed. A missing tool cannot.

Whatever is slowing your company down — whatever the constraint, however particular the bottleneck — it can be solved, and solved permanently. Not a workaround that holds until the next thing changes. Built into your own systems, monitored, and still working in a year.

Start here · the whole path

You don’t have to decide anything today.

StepWhat you getCost
A callStep 01Thirty minutes. We look at how your week actually runs and tell you whether automation helps you at all. If it doesn’t, we say so on this call.FreeThirty minutes, no charge
The auditStep 02Ninety minutes on your real week, then the written report — every candidate, hours back, a fixed quote, and the ones that aren’t viable.$500Credited toward your build
The buildStep 03Built in your accounts, shadow-tested against live data, monitored.Fixed quoteAgreed before we start

You can stop after any step. The report is yours either way, and anything we build keeps running if you cancel.

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